Welcome to part two of this three-part series on Business Process Improvement (or BPI). In part one I referenced Seth Godin’s quote, “We’re so busy doing our jobs, we can’t get any work done,” and it’s true. The combination of workload compression and dysfunctional processes is creating an environment where we know that there is a better way but continue to SALY (Same as Last Year) the process.
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New Year’s resolutions. Everyone has an opinion about them, and out of every 10 people who set them on January 1st, eight of them will have failed by mid-February.
People are not meeting their goals for one basic reason: finite resources.