3 min read

How to Build a CAS Roadmap for Success: Defining the Menu

By Staff on 2/25/21 12:00 PM

You know that CAS is one of the fastest-growing service lines for accounting firms, and you've gotten firm-wide buy-in for building a CAS practice, but how do you begin? What steps should you take to business a CAS practice that will not only grow, but grow and scale sustainably?

Topics: Client Accounting Advisory Services Outsourcing Remote Staff increasing capacity Client Services
4 min read

4 Ways to Combat Slow Growth in your CAS Practice

By Michelle Voyer, CPA, MBA on 11/23/20 9:00 AM

We know all of the stats about how Client Accounting Services (CAS) practices are the fastest-growing service lines in accounting. A CAS practice's average growth rate is 12-15% per year, but what if your firms' CAS practice isn't performing to expectations? If your existing CAS practice isn't measuring up to industry benchmarks, it's time to dig into the factors affecting its growth. Start simple - go back to basics and assess the business plan. Don't take anything for granted; question each of the underlying assumptions the firm made during the planning process.

Topics: Growth Client Accounting Advisory Services Outsourcing Cloud Technology Client Services
3 min read

How to Ensure Effective Communication with Different Personalities

By Michelle Walsh on 8/17/20 9:00 AM

Communication is critical to our relationships, whether personal – with friends, spouses, and children – or professional – with peers and team members. It isn’t enough to just communicate, however. I’ve worked in customer-facing positions for over 25 years – starting as a cashier at the local grocery store in high school and summers as a waitress at the local country club – and have learned that effective communication with a customer is 10% the message being delivered and 90% how the message is delivered.

Topics: Your People featured Client Services Customer Service
4 min read

Customer Service Best Practices in a Turbulent Time

By Michelle Walsh on 7/27/20 9:00 AM

Customer service is a key component of any successful organization, especially in times of turbulence and uncertainty. Whether you have a dedicated team or everyone is customer-facing, how you treat a customer is critical to your business development and growth. At XCM, we focus on four fundamentals as part of our conscious commitment to exceptional customer service.

Topics: Your People featured COVID-19 Client Services Customer Service