Michelle Walsh

Michelle Walsh

As the Vice President of Client Service, Michelle Michelle Walsh is responsible for XCM client support, training, and operations, with more than 17 years of experience spanning across industries and functions. Michelle focuses on building partnerships in the industry, maintaining strong client relationships, and engaging clients through communication and education. She is a 2017 Top 20 Under 40 Superstars honoree.

Recent posts by Michelle Walsh

3 min read

How to Ensure Effective Communication with Different Personalities

By Michelle Walsh on 8/17/20 9:00 AM

Communication is critical to our relationships, whether personal – with friends, spouses, and children – or professional – with peers and team members. It isn’t enough to just communicate, however. I’ve worked in customer-facing positions for over 25 years – starting as a cashier at the local grocery store in high school and summers as a waitress at the local country club – and have learned that effective communication with a customer is 10% the message being delivered and 90% how the message is delivered.

Topics: Your People featured Client Services Customer Service
4 min read

Customer Service Best Practices in a Turbulent Time

By Michelle Walsh on 7/27/20 9:00 AM

Customer service is a key component of any successful organization, especially in times of turbulence and uncertainty. Whether you have a dedicated team or everyone is customer-facing, how you treat a customer is critical to your business development and growth. At XCM, we focus on four fundamentals as part of our conscious commitment to exceptional customer service.

Topics: Your People featured COVID-19 Client Services Customer Service